Shipping policy

Order Processing

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your confirmation email.

Shipping Info

• Free Shipping (5-8 business days) included
• Express Shipping is available at checkout
• Orders ship from California within 1-2 business days

Shipping Insurance

• For your peace of mind, all orders include shipping insurance at no additional cost. This ensures your package is protected during transit. If your package is lost or damaged, please contact us immediately to resolve the issue.

Damaged Goods & Refund Policy

• If your order arrives damaged, please notify us within 7 days of receiving the product. To expedite the process, kindly provide:
  • Photos of the damaged item(s)
  • Photos of the packaging
  • Your order number

We will replace the damaged item or issue a full refund as per your preference.

Additional Information

• Please ensure that your shipping address is entered correctly during checkout. MEMMEM is not responsible for delivery delays or lost packages due to incorrect shipping information.
• If you have any questions about your order, feel free to contact our support team at torquerip@gmail.com 

Thank you for choosing MEMMEM. We’re dedicated to enhancing your breathing experience!